We are sorry that you are not 100% satisfied with our products. If you need to exchange or return a product, please contact us via email at service@litheli.com. We will provide you with the best solutions.
RETURNS
Litheli offers a limited refund/exchange service to any refund/exchange claim made by the original purchaser of the Litheli product to Litheli during the applicable period stated below:
30 days from the date of the original retail purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For any item not in its original condition, damaged or missing parts for reasons not due to our error, please contact us at service@litheli.com for refund/exchange solutions.
To complete your return, we require a receipt or proof of purchase.
*Please do not send your purchase back to the manufacturer.
Return reasons
1. Return for quality issues
Please be sure to take pictures or videos of any damage or defects if your product needs to be returned or exchanged due to quality issues. You will be asked to upload photos or videos during the refund process. After confirmation, the merchant will bear the shipping costs.
2. Return for other reasons （including but not limited to)
-no longer needed
-bought by mistake
-Better price available
-dislike
-shipping delays, etc.
Return or exchange for the above personal reasons, the purchaser will be responsible for the return shipping cost.
Return shipping cost
1. Before fulfillment
Contact the customer service team to close the order.
2. After fulfillment
The purchaser will be responsible for the shipping cost If the order is canceled due to personal reasons after fulfillment
3. Return or exchange of goods purchased from third parties will not be accepted. The request for matching discounts and cashback as the third parties store will not be accepted too.
If your product needs to be returned or exchanged due to quality issues, Litheli will bear the shipping costs. If the product is to be returned for reasons other than quality issues (not wanted, bought wrong, disliked, etc.), the purchaser will have to pay the delivery fees for the product return.
In cases where you choose to provide the shipping, a tracking number must be provided to Litheli and confirmed delivered to our warehouse to complete the warranty transaction. Please note that it is at the company's discretion to decide if the item may be returned to a Litheli. Please allow 2–3 business days for the refund to issue once the item has been returned, or we have stated your pictures are counting as your return.
In case of a product exchange, the purchaser has to return the purchased product and place a new order. The purchaser has to pay the delivery fees for the product return, and Litheli will cover the delivery fees for the new order.
Important Notice:
1. Unauthorized returns may not be accepted and any shipping charges will not be reimbursed.
2. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund claim will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.
LATE OR MISSING REFUNDS (if applicable)
If you havenʼt received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of these and you still have not received your refund yet, please contact us at service@litheli.com.
ORDER CANCELLATION (if applicable)
We accept the order cancellation made only before the product is shipped. If your cancellation claim is approved, you will get a full refund. We cannot cancel the order if the product is already shipped out.
SALE ITEMS (if applicable)
Only regularly-priced items may be refunded. Sale items cannot be refunded.
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange such an item for the same product, contact us at service@litheli.com.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you afterward, we will send a refund to the gift giver and he will find out about your return.
NOTES
Shipping time is estimated and not guaranteed. Delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll do everything we can to make sure your order gets to you as quickly as possible.
If you have any shipping questions, please give us a call at (800) 323-8991.