RETURNS

Litheli offers a limited refund/exchange service to any refund/exchange claim made by the original purchaser of the Litheli product to Litheli during the applicable period stated below:

A: 30 days from the date of the original retail purchase; or

B: 90 days from the date of the original retail purchase, available with product registration. Register your product here.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

For any item not in its original condition, damaged or missing parts for reasons not due to our error, only partial refunds are granted.

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (if applicable)

If you havenʼt received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If youʼve done all of this and you still have not received your refund yet, please contact us at service@litheli.com.

 

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@litheli.com.

 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, youll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasnʼt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.