PARTS & ACCESORIES

Q: What is the part number of the chain for chainsaws?

A: The chain for chainsaws is produced by Oregon and the parts number is: 90PX052X.

 

Q: What is the part number of the chain for pole saws?

A: The chain for pole saws is produced by Oregon and the parts number is: 91PX040X.

 

Q: Is the chain sharpened or does it need to be sharpened before use?

A: The chain is ready for use after a 24-hour soak in bar & chain oil and does not require sharpening.

 

Q: What type of oil do I put in the chainsaw/pole saw oiler?

A: Bar & chain oil is recommended.

 

OPERATION & MAINTENANCE

Q: How long does it take for the battery to fully charge?

A: It takes about 50min.

 

Q: Can the battery be left on the charger?

A: To ensure safety and long battery life, itʼs strongly recommended to REMOVE and DISCONNECT battery from charger when battery is not in use or finishes charging.

 

Q: My 40V Litheli tool does not work, whatʼs wrong with it?

A: Check the battery status first. Connect the charger with the mains and install the battery onto the charger. If the charger blinks red and green, the battery may be defective. Please contact our customer support.

 

Q: Does the same battery power all Litheli tools?

A: Yes, all Litheli 40V power tools use the same Litheli 40V battery.

 

WARRANTY & SERVICE

Q: How long is the warranty period?

A: Litheli is offering a standard 3-year warranty + an extended 2-year warranty on the tool, and a standard 1-year warranty + an extended 2-year warranty on the battery & charger. Extended warranties are available with product registration. See our Warranty Policy here.

 

Q: Do I need to register to take advantage of the warranty?

A: Litheli is offering a standard warranty and an extended warranty for every product. Your standard warranty is automatically activated upon purchase; your extended warranty is available only with product registration. For warranty claims, you also have to register your product. Register your product here.

 

Q: How do I contact customer service?

A: You can contact us via the Chatbox at the left bottom corner on our website pages, or send us messages on CONTACT US page. Our email address is service@litheli.com.